“For the first time since I moved to this house, just over two years ago, I can truly relax – THANK YOU GUYS!!”
TPS – A First Class company – it really couldn’t get any better!
Sound proofing a new build semi-detached: I cannot praise Jim Prior and his company TPS highly enough – he’s friendly (but business like) instantly likeable and trustworthy too. A combination of qualities we often do not see in business, or anywhere else either! Jim takes time to explain what is needed and provides an outstanding 5 star service from the first time you make contact with him until the end of the particular piece of work. This is not when the actual installation is complete, but some weeks later when Jim phones for feedback on how the insulation is helping. Jim takes the time to establish the exact needs of the customer – recommending the appropriate products to meet that need – as opposed to trying to sell what is the most expensive. There is no ‘hard sell’ – not once did I feel pressurised to go ahead with the installation. Throughout the whole process he provides explanations, guidance and reassurance – nothing seems too much trouble for Jim – with customer satisfaction being paramount. The meticulous attention to detail provided by him and his team is unbelievable – and goes way beyond what I would normally expect.
Tom, Adam (and Darryl too on the bedroom installation) are brilliant – they installed the insulation to a very high standard, minimising the disruption and going out of their way to make the whole process as easy as possible for me. As regards to having workmen in your house – they are as good as it can possibly get! Craig and Matty (plasterer and apprentice) also work to a very high standard. To finish off the whole process even carpet relaying is included in the cost.
Following two separate installations – Initially to main bedroom, then to the lounge, there has been a significant difference to my quality of life – no more whispering on the phone, worrying about the noise my little grandson makes or being disturbed late night by neighbour noise etc. The full benefit of the bedroom insulation was achieved when a downstairs wall in the lounge was treated, along with the lounge party wall and flanking walls. For the first time since I moved to this house, just over two years ago, I can truly relax – THANK YOU GUYS!!
I would not hesitate for a single second to recommend Jim Prior and TPS – if there were more businesses like his, this country would be in a much better state!